Microsoft Dynamics 365 for Field Service
Become a master in service calls
Make service calls a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need, from optimized scheduling to predictive maintenance.
Include more appointments per day to make the most of your employees' workloads, mileage, and more, with optimized scheduling tools.
Team Your Mobile Workforce
Give your technicians everything they need, in native mobile apps for iOS, Android and Windows, to provide great field service.
Profit from predictive services
Switch from a traditional maintenance and repair model to a more profitable and flawless service model with data collection, analysis and integrated alerts.
Start with smarter field service features
Provide tools to help your team schedule appointments and send the right resources. Field Service includes tools for service representatives and dispatchers, plus an automated tool that schedules appointments for them. Thus, it is easy to include more appointments each day.
Facilitate the management of all service contracts, including periodic contracts and service calls, installed products and warranties, for all customers and locations. Field service management tools help improve service delivery and find ways to increase revenue.
Give your team everything they need to manage inventory in multiple locations, including warehouses, warehouses and trucks. Real-time updates mean your inventory is always accurate. So you can better track your service inventory with fewer casualties and create better forecasts.
Improve the productivity of your technicians by providing native mobile applications with real-time and offline data. No matter what device they are using, they will have the customer information and guidance they need. And administrators can centrally manage all users and devices.
Reduce costs by sending technicians only when needed. Field service management tools help your team remotely troubleshoot and troubleshoot. And the connected devices in the field help them see and solve problems even before customers detect them.
Put customers in the center of each interaction. Using the client portal, in addition to interoperability with the Glympse and Twilio APIs, you can provide a complete view of the cases, a live map and a technician photo on the way, as well as updates via text messages and phone calls.