consistência

Get consistency and loyalty

Provide the service your customers expect, serving them where they are, always with the information they need.

  • Provide customers with great service on their channel of preference.
  • Facilitate the help by providing a personalized and relevant service.
  • Deal with problems proactively, detecting customers' intent and social feeling.
computador

Facilitate the work of your agents

Give agents complete information in a single consumer software application so they can make smart decisions and provide a great service.

  • Access customer cases, preferences and comments.
  • Provide guidance on service level rights and contracts.
  • Show everything in a single interface tailored to your work and skills.
mecanismo

Get an adaptive mechanism

Respond quickly to customer and market changes in an agile, cloud-based environment with integrated digital intelligence.

  • Easily adapt and customize using configuration, not code.
  • Extend your functionality through a single interface.
  • Count on advanced analytics and a reliable cloud platform.

Effortless customer service begins here

 
Consistent Omnichannel
Self-service
Unified Experience
Knowledge base
Digital intelligence

Consistent omnichannel involvement

Give your agents everything they need to serve customers anytime, on any channel. Customer Service provides a unified platform that delivers information in every engagement so that your agents deliver the consistency and personalization that customers expect.

Point-to-point and self-service customer service

Make it easy for customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where colleagues respond. Then migrate them seamlessly to assisted support when needed.

Single user interface

Team your agents to handle service interactions in a single location on your desktop computer or mobile device. Unlike other technical support software, Customer Service offers a single view of all information (from scripts to rights and recommendations) so that agents can deliver fast, personalized service.

Searchable knowledge base

Give your agents and clients the answers they need at the same time. The knowledge base provides consistent responses across all channels. Periodic reviews keep the answers current and relevant. And you can get in-depth analysis to measure the impact of responses.

Integrated digital intelligence

Switch to a predictive and proactive consumer service using data analysis in the Customer Service Department. It provides interactive dashboards and data visualizations that help you gain insight through your metrics. Thus, it is easier to identify trends and anticipate opportunities.

Learn about other Microsoft Dynamics 365 applications
Sales

Transform revenue relationships with digital intelligence into every business.
Customer Service

Win customers for life with service to world-class customer service.
Finance and Operations

Make data-based decisions to make operations smarter and more efficient.
Marketing

Provide powerful customer experiences using the Adobe Marketing Cloud.
Field Service

Optimize your schedule and use predictive tools to become a master in service calls.
Project Service

Create more profitable relationships with customers using smart tools.

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