Microsoft Dynamics 365 for Customer Service
Earn customers for life
Provide high-quality customer service that promotes loyalty. Dynamics 365 for Customer Service unifies the way people experience your business: through self-service, peer-to-peer service, and assisted service.
Get consistency and loyalty
Provide the service your customers expect, serving them where they are, always with the information they need.
Facilitate the work of your agents
Give agents complete information in a single consumer software application so they can make smart decisions and provide a great service.
Get an adaptive mechanism
Respond quickly to customer and market changes in an agile, cloud-based environment with integrated digital intelligence.
Effortless customer service begins here
Consistent omnichannel involvement
Give your agents everything they need to serve customers anytime, on any channel. Customer Service provides a unified platform that delivers information in every engagement so that your agents deliver the consistency and personalization that customers expect.
Point-to-point and self-service customer service
Make it easy for customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where colleagues respond. Then migrate them seamlessly to assisted support when needed.
Single user interface
Team your agents to handle service interactions in a single location on your desktop computer or mobile device. Unlike other technical support software, Customer Service offers a single view of all information (from scripts to rights and recommendations) so that agents can deliver fast, personalized service.
Searchable knowledge base
Give your agents and clients the answers they need at the same time. The knowledge base provides consistent responses across all channels. Periodic reviews keep the answers current and relevant. And you can get in-depth analysis to measure the impact of responses.
Integrated digital intelligence
Switch to a predictive and proactive consumer service using data analysis in the Customer Service Department. It provides interactive dashboards and data visualizations that help you gain insight through your metrics. Thus, it is easier to identify trends and anticipate opportunities.